Where did all the customer service go to?

Customer service is gone, people no longer exist, we are nothing but an account number and a credit score. Loyalty to long term customers, ha! Move somewhere and have higher expenses? That equals a lower credit score. Now, you may be asking yourself what difference does that make? Evidently every so many years your insurance company gets to pull your credit score and re-price your policy based on your new score. Now 20+ years (claim free I might add) does not apply if your score is lower. Thanks for your loyalty, here is a hefty rate increase for both your home and auto policies. Sorry, Ma'am, your past experiences with us do not count because based on our new credit score system statistically you are a higher risk... Go figure that one out. So, being the person that I am, I found a new company, who found me much better rates based on my new credit score (still slightly higher than my old rates, however, they can't offer me the discounts for all those years of being claim free as it wasn't with them). Now, you would think that would end the insurance saga, but instead, imagine my surprise upon receiving a letter from my agent telling me that if I would place my car insurance with him, I would get a discount on my house insurance. So, me being me, I immediately called my agent who then told me that due to cancelling my auto policy, my homeowner's was going to double. No, that is not a misprint, he did in fact double my rate. I then hung up on him, and called my new company who gave me my homeowner's rate along with a discount on my auto and as an added bonus, they'll give me an additional discount if I set it up to auto pay with my debit card every month. My bank says they'll give me miles for every dollar I spend on my debit card so this is a true win-win for me. I then proceeded to call back my original agent to tell him that the homeowner's would not be renewed. He told me he completely understood and hoped that in the future if my situation changed I would call him again. To which there was only one reply--- "when pigs fly" and then, I very calmly hung up on him. Just in case anyone is interested, the old company was Allstate and the new company is that cute and adorable little Gecko, Geico!